IGEMA-Service

During the complete operational time of our products, we offer our customers a comprehensive world wide service.

We train and assist your employees, and guarantee a smooth operation in the setup and usage of our products. We will help you as quickly as possible with reliable failure diagnosis to unexpected disruptions and will take care of the repairs either at your plant or in our factory.

IGEMA-Accessories

In addition to our range of products we offer our customers a variety of accessories that improve and extend their standard functions. Regardless of the product being of IGEMA origin or from one of our partners, we always guarantee a high level of quality.

IGEMA-Spare Parts

We deliver original spare parts quickly and reliably - worldwide.

To ensure fast availability, we maintain a comprehensive inventory not only at our central warehouse but also with our international sales and service partners. This allows us to get the right parts to you wherever you are, right when you need them.

IGEMA-Customer Service

Customer satisfaction is our top priority.

That’s why we place great emphasis on outstanding service across all areas of our company – transparent, reliable, and tailored to your needs.

Our service highlights at a glance:

  • Transparent project management 
    with clear processes and open communication
  • Integration into customer processes 
    seamless collaboration
  • Serial number tracking  
    for complete traceability
  • Needs-based delivery to end customers 
    flexible and targeted
  • KANBAN-based delivery 
    demand-driven and efficient
  • Customer-specific documentation 
    tailored to your requirements
  • Fast repair handling 
    to get your systems up and running again quickly